التعليمات

Welcome to our wholesale frequently asked questions. If you’re a boutique owner, independent retailer, e-commerce seller or small-batch importer, you’ll find quick answers to the most common questions about ordering, quality, shipping and customization below. For anything not covered, reach out to our team directly — we reply within 24 business hours.

1. Order & Minimum Order Quantity

What is your minimum order quantity? Our standard MOQ is 20 pieces per style for finished silk goods. You may mix sizes, colors or designs across styles to meet the total order minimum. For first-time buyers testing our quality, we accept trial orders starting at 10 pieces. For greige fabric and raw silk orders, MOQs vary by specification — please inquire for details.

Can I mix different products or designs in one order? Yes, mixed orders are fully supported. As long as the total quantity meets our minimum order threshold, you can combine different styles, sizes and product categories in a single shipment.

How do I place a wholesale order?

1. Send us your inquiry with product specs, quantities and destination.
2. We will send a formal proforma invoice (PI) within 24 hours.
3. Confirm the PI and arrange the deposit payment.
4. We arrange production or stock preparation and keep you updated on progress.
5. Final payment is settled prior to shipment.

Do you offer priority for repeat orders? Yes. Return clients get priority production scheduling and faster lead times. Most reorders of stocked items ship within 7–10 business days.

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2. Product Quality & Certifications

What grade of raw silk do you use? Our core product line is made from Grade 6A mulberry long-filament silk, sourced from the Nanchong silk basin in Sichuan, China — one of the country’s historic premium silk producing regions. We can provide raw material inspection reports upon request.

Do you have OEKO-TEX or other international certifications? Yes. Our finished silk fabrics are certified to OEKO-TEX STANDARD 100, which verifies compliance with strict limits on harmful substances. This certification is accepted for import into the EU, Australia, Singapore and most major markets.

Can you provide origin certificates or fabric test reports? We can provide a full set of import documentation, including Certificate of Origin, fabric composition test reports and OEKO-TEX certificates, to support customs clearance in your destination country. Documents are provided with each shipment or available upon request.

What is your quality control process? We run three quality checks per order: raw material incoming inspection, greige fabric mid-process check, and finished goods final inspection before packing. All orders are inspected for weaving defects, color consistency and sizing accuracy.

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3. Shipping & Delivery

What is your typical lead time?

• In-stock items: 3–5 business days after payment confirmation.
• Custom / OEM orders: 15–25 business days after sample approval and deposit, depending on order size and complexity. We will confirm the exact lead time on your proforma invoice.

What shipping methods do you offer? We offer express courier (DHL, FedEx), air freight and sea freight options. For Southeast Asia and Australia, we also offer door-to-door consolidated shipping for small batch orders.

Do you offer DDP (Delivered Duty Paid) service? Yes, we provide DDP delivery to our core markets including Singapore, West Malaysia and major Australian cities. All import duties, taxes and clearance fees are included in the quote. For other regions, please inquire for availability.

Which countries do you ship to? We ship worldwide, with established routes serving Southeast Asia, Australia & New Zealand, the EU and North America. If you have a specific destination in mind, let us know and we will provide a tailored shipping quote.

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4. Pricing & Payment

What are your payment terms?

• New clients: 30% deposit upon order confirmation, 70% balance before shipment.
• Established clients: flexible payment terms can be negotiated based on order history. We accept T/T bank transfer, Western Union and WorldFirst.

Do you offer volume discounts? Yes, unit pricing decreases with higher order quantities. We offer tiered pricing based on total order volume. Contact us with your required quantity for a detailed quote.

Can you lock the price for my order? Yes. Once your order is confirmed and deposit is received, we guarantee the unit price for 30 days, protecting you from raw silk price fluctuations during production.

Why do prices vary between styles? Pricing depends on silk grade, fabric weight, weaving complexity and finishing process. Higher momme weights and intricate weaves carry a higher cost. We will always specify the exact specification in your quote.

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5. تصنيع المعدات الأصلية & Customization

Can you add my own brand label or logo? Yes, we offer private label services including woven labels, printed tags, care labels and custom hang tags. Private labeling MOQ starts at 50 pieces per style.

Can you produce custom designs or sizes? We accept custom designs, patterns and made-to-measure sizes. You can provide design files, tech packs or physical samples. We will produce a pre-production sample for your approval before bulk production.

Is there a sampling fee for custom items? Sample fees apply for custom designs and private label samples. The fee is fully credited back to your first bulk order of the same style.

Can you customize packaging? Yes, custom packaging options include branded polybags, gift boxes and insert cards. Packaging MOQs and lead times vary by specification — please inquire for details.

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6. Samples & After-Sales Support

Can I order samples before placing a bulk order? Absolutely. We recommend ordering samples to verify quality, color and feel before committing to a bulk order. Sample fees are charged at standard rate and fully refunded when you place a qualifying bulk order. Sample shipping cost is borne by the buyer.

What should I do if I receive defective goods? Please inspect your order within 7 days of delivery. If any quality defects are confirmed, we will arrange replacement, refund or credit against your next order, at your option.

Do you provide support with customs clearance? Yes. We provide all necessary commercial documents and can advise on common clearance requirements for your market. For DDP orders, we handle the entire clearance process on your behalf.

How can I get support after placing an order? You will have a single point of contact for your order from inquiry to delivery. We provide regular production updates and tracking information, and you can reach out anytime with questions.